Refund policy

30-DAY RETURN POLICY

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Due to hygiene and safety reasons, items such as whiskey pourers, whiskey stones, or smokers cannot be returned if they have been used.

RETURN SHIPPING COSTS
Customers are fully responsible for paying their own return shipping costs. Shipping fees are non-refundable. Whether you are shipping from the EU or the United States, you must arrange and pay for your own trackable shipping service to our designated return address. We cannot guarantee that we will receive your returned item.

HOW TO START A RETURN
To start a return, you can contact us at support@woodandwhiskeyofficial.com. If your return is accepted, we will send you the instructions and the return address (located in the Netherlands) where you need to send your package. Items sent back to us without first requesting a return will not be accepted.

DAMAGES AND ISSUES
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@woodandwhiskeyofficial.com with a photo or video of the issue so that we can evaluate the issue and make it right with a replacement or refund. Do not ship damaged items back.